How will my order be shipped?
Your order will ship either USPS Priority Mail or UPS Ground. Whichever method is least expensive will be the one chosen.
How long will it take to receive my order?
Orders are usually processed within 24 hours and are then prepared to ship out that evening or the following morning. Priority mail usually takes 4-7 business days depending on where you live in the U.S. compared to Glen Burnie, MD. Orders shipped via UPS take between 1-5 business days depending on the location.
What if I need my order by a specific date?
If you need your package by a specific date, please contact us by phone (410-766-6106) and we'll find an expedited shipping solution that meets your needs.
Shipping Insurance & Tracking Information
Packages are insured for the full amount and we'll email your tracking number to the email address that you provide when you place your order.
I mistyped my address when placing an order; what can I do?
If you make a mistake, please contact us immediately by phone (410-766-6106) so we can make the appropriate fixes to your order. Packages that are returned to us due to incorrect addresses will be refunded in full minus all shipping charges. Packages that must be rerouted because of wrong zip codes, addresses or suite numbers will be charged a $12 fee. Please be sure you have the correct address. If we have any questions, we'll be sure to contact you.
Some products mention a 'shipping surcharge' in the description; what is this about?
Some items that are heavy or large in size are expensive to ship. UPS determines the weight of a package based not just on the actual weight, but also the dimensional weight, so a box that weighs 2lb with dimensions 10"x10"x10" will be billed as 7lb. Even if your order qualifies for free shipping, you will still incur this surcharge which is factored into the purchase price of the product. When purchasing more than one of the same item, the cost of the product decreases along with the surcharge.