Shipping Information

How will my order be shipped?

Your order will ship either USPS Priority Mail or USPS First Class Mail.

 

How long will it take to receive my order?

Orders are usually processed within 24 hours and are then prepared to ship out that evening or the following morning. Priority Mail takes about 2-4 business days depending on where you live in the U.S. First Class Mail takes about 5-10 business days.

 

What if I need my order by a specific date?

If you need your package by a specific date, please contact us by phone (1-800-750-3524) and we'll find an expedited shipping solution that meets your needs.

 

Shipping Insurance & Tracking Information

Packages are insured for their full amount. We will send your tracking number to the email address that you provided when placing the order.

 

I mistyped my address when placing an order; what can I do?

If you make a mistake, please contact us immediately by phone (1-800-750-3524) so we can make the appropriate fixes to your order. Packages that are returned to us due to incorrect address will be refunded in full minus all shipping charges. Packages that must be rerouted because of wrong zip code, address or suite number will be charged a $12 fee. Please be sure you have the correct address. If we have any questions, we'll be sure to contact you.

 

Some products mention a 'shipping surcharge' in the description; what is this about?

Some items that are heavy or large in size are expensive to ship. The weight of a package can be determined based on the actual and the dimensional weight, so a box that weighs 2lb with dimensions 10"x10"x10" will be billed as 7lb. Even if your order qualifies for free shipping, you will still incur this surcharge as it is already factored into the purchase price of the product.